Please read these terms and conditions carefully as they incorporate the basis upon which reservations are accepted by Spectrum Holiday Apartments.
Spectrum Holiday Apartments reserve the right to refuse bookings for schoolies. We enforce our ZERO party policy. We do not have the structure to support schoolies as we are a quiet resort specialising in families and romantic getaways on the Gold Coast. If you are looking for Schoolies Accommodation we suggest you visit their website http://www.schoolies.com/gold-coast/accommodation
Spectrum Holiday Apartments will not guarantee or confirm a reservation made more than fifty-one (51) weeks or 358-days prior to arrival. Requests and quotes beyond this period may be possible; however no rates and availability will be guaranteed and confirmed. Spectrum Holiday Apartments reserves the right to cancel or amend (with reasonable notice) any reservations made beyond this period.
The guest who registers at check-in/arrival will be held accountable for any damage to the apartment and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting the apartment) which will result in forfeiting any deposits, pre-payment, cash security deposit and also may be subject to additional charges. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival.
APARTMENT TYPES AND ALLOCATION
Apartments reserved in each reservation are guaranteed, specific apartment numbers (within the type reserved) and floor allocations are subject to availability upon check-in/arrival and cannot be pre-allocated or guaranteed. Higher and/or upgraded apartment types need to be reserved at time of reservation to be guaranteed. If for any reason the apartment type reserved is no longer available at time of check-in/arrival, Spectrum Holiday Apartments will provide a substituted apartment of equal or greater value and standard at the same rate confirmed. In extreme cases Spectrum Holiday Apartments offer a full refund.
ARRIVAL / DEPARTURE
Check-in/arrival time is from 14:00 (2:00PM). We allow guests to arrive earlier and can store any luggage until the apartment is ready. Check-out/departure time is prior to 10:00 (10:00AM) – late check-out after this time may incur an extra charge. If the hotel is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted.
You agree to enter the car park at your own risk. Spectrum Holiday Apartments does not accept any responsibility for damages or loss to your property or property belonging to someone else.
AMENITIES AND PERSONAL COMFORTS
The following amenities are included in all apartments (variations may apply and brands are subject to change):
- Bedding linen, blankets and pillows
- Kitchen tea towels, dishwashing liquid and dishwashing tablets
- Washing machine laundry detergent
- Bathroom amenities including; soap
CREDIT CARD AUTHORISATION
A credit card pre-authorisation may be required at check-in/arrival to cover incidental items. We may pre-authorise a credit card for any charges we deem appropriate to incidental charges that may be applicable based on the length of stay and apartment type. Please ensure you have sufficient funds to cover additional incidentals for this purpose.
CREDIT CARD SURCHARGE
A surcharge of 1.5% applies when paying with a credit card. This includes payments made through Visa and MasterCard .There will be no surcharge when paying with cash or EFTPOS (savings).
EVICTION OF A GUEST
Spectrum Holiday Apartments may evict a guest or visitors without warning. Guests who are evicted from our apartments will be blacklisted. A guest is subject to such eviction should the following (but not limited to) occur;
- Intoxication and unsavoury behavior
- Overcrowding – when the number of persons in the apartment exceeds the capacity (see maximum capacity per apartment table)
- Physical or verbal assault towards hotel representatives, residents or other guests
- Willful damage to Spectrum Holiday Apartments property
- Any incident for which the police need to be called onto the premises
- Any behavior posing a safety threat to others
- Ignoring advice to reduce excessive noise (music or other noise)
- Throwing of objects over the apartment balconies or from windows
- Smoking within the apartment (a cleaning and deodorizing fine will also apply)
FAILURE TO PAY FORCE MAJEURE
In the event that a guest fails to pay immediately upon demand any amount owing to Spectrum Holiday Apartments, pursuant to the reservation and accommodation (including but not limited to telephone charges, apartment damage and cleaning fees), Spectrum Holiday Apartments reserves the right to deny access to the guest and ask that they vacate the premises.
Guests and hotel representatives of Spectrum Holiday Apartments are allowed partial impossibility in an agreement, where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. Any agreements, contracts, quotes and reservations may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.
For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all apartments by 11pm (23:00) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.
HOUSEKEEPING APARTMENT SERVICING
Housekeeping servicing applied during the stay dates is communicated during the reservation process. Our standard housekeeping service is as follows; for stays 7 days or longer, the apartment will be serviced prior to the seventh (7) day. Additional full servicing outside the normal cycle can be arranged at an extra cost when required.
Internet is available in all Spectrum Holiday Apartments. This service is provided by Arinda Internet
LIMIT OF LIABILITY
We do our best to ensure your reservation arrangements are satisfactory, however Spectrum Holiday Apartments does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
MAXIMUM CAPACITY PER APARTMENT
Spectrum Holiday Apartments adheres to the following maximum apartment capacities at all times:
Maximum of 5 persons in a 2 bedroom apartment. There is a requirement for use of a roll away bed or cot for the 5th person. These should be prebooked through our reception at a cost of $30 per night.
MINIMUM LENGTH OF STAY
A minimum length of stay may apply during high demand or special event periods, as determined by Spectrum Holiday Apartments. If you reserve an apartment over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result forfeiting of any pre-payments and/or deposits.
Payment for entire stay plus any incidentals is required at check-in/arrival. For high demand periods and special events, different payment policies that require pre-payment may apply. The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled.
We accept Visa, MasterCard. All amounts are charged in $AU (Australian dollars). Any credit cards being used for payment (including incidentals) must be present at check-in/arrival by the cardholder. A 1.5% credit card fee applies to all reservations.
We also accept cash in $AU (Australian dollars) and electronic funds transfer at point of sale (EFTPOS) directly at the hotel.
Spectrum Holiday Apartments does not permit pets. If an animal is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal. Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass (with the owner and dog’s name). Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.
PHOTOGRAPHS AND DESCRIPTIONS
Whilst care is taken to ensure that the photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion removed from service. If any feature or facility is essential to you in choosing a stay with us, we highly recommend speaking to one of our reservation specialists, whom will assist your decision making process and if that feature or facility will be available during your stay. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual apartments occupied may vary in decor and inclusions from those shown in photographs.
All rates are quoted in AU$ (Australian dollars) and are per apartment per night. Rates within reservations that have a valid confirmation by Spectrum Holiday Apartments will be honoured. Rates that have been quoted are not confirmed until a valid confirmation email has been received from Spectrum Holiday Apartments and therefore subject to change. Spectrum Holiday Apartments reserved the right to amend rates that have been confirmed at incorrect rates due to human or distribution errors.
RIGHT OF ENTRY
In the event that the Spectrum Holiday Apartments has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the apartment may be entered by a hotel representative to ensure the safety and comfort of all guests is in order.
RIGHT TO REFUSE ENTRY
Spectrum Holiday Apartments reserves the right to refuse a guest entry to the hotel or accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the hotel.
A rubbish (trash) chute is provided on each building floor for the removal of rubbish (trash) from the apartment. All guests are responsible for the removal of their own rubbish (trash) on a daily basis. Bags are provided in each apartment for this purpose and additional bags are available upon request to housekeeping.
SECURITY AND LOSS PREVENTION
All Spectrum Holiday Apartments buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Spectrum Holiday Apartments takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.
All Spectrum Holiday Apartments are non-smoking and smoking in the internal apartment is not permitted. Deodorisation fees will apply to guests who do not adhere to this policy. All apartments have outdoor balcony areas with ashtrays where smoking is permitted, provided the balcony doors are closed.
We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.
A child who is staying without the accompaniment of a parent, guardian or adult over the age of eighteen (18-years) is considered as an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Spectrum Holiday Apartments if they can satisfy the normal payment and identification requirements. Spectrum Holiday Apartments strongly advises against minors staying alone without adult supervision for safety reasons, as our apartments may have, sharp knives, internal stairs and bathtub which could be hazardous to minors staying alone Spectrum Holiday Apartments cannot accept any responsibility for injury caused by an unsupervised minor staying in our apartments, nor can we provide the service of supervising and caring for a minor during their stay.